Frequently Asked Questions

BELOW YOU CAN FIND A LIST OF THE MOST COMMON QUESTIONS OUR CUSTOMERS ASK BEFORE AND AFTER THE PURCHASE.

Do you ship internationally? What are delivery costs and timelines?

Standard shipping typically delivers within 3–5 business days (free within the United States).

Expedited shipping options including 2-day, next-day, and same-day delivery are available at checkout for an additional cost.

We also ship internationally; customers are responsible for shipping fees, and delivery times vary depending on location.

How do I track my order?

You’ll receive an email with a tracking number once your order ships. You can also check your order status under “My Account.”

Can I change or cancel my order?

If your order hasn’t shipped, please contact us ASAP via chat or email. We’ll do our best to accommodate changes.

 I’m between sizes; which one should I choose?

Please consult our detailed size guide. Each item also lists model height + sizing info. If you’re still unsure, our customer service team is here to help.

What is your return policy?

We offer free returns within 30 days for unused items with tags. Please use the return portal on our site to process your return.

How long does a refund take?

Refunds are processed within 3–5 business days after we receive your return and verify the product condition.

What fabrics do you use and how do they perform?

We use premium performance blends designed for comfort, movement, and durability. Most of our activewear is made with.

All fabrics are tested for 4-way stretch, moisture-wicking performance, and long-lasting shape retention, so they move with you and stay comfortable from studio to street.

How do I care for my JOJOFEIFEI activewear?

Wash inside-out in cold water with gentle detergent

• Hang to dry (heat damages stretch fibers)
• Avoid fabric softener and bleach. They degrade technical performance

When do new products launch?

We launch new collections every quarter. You can follow us on Instagram for early access and restock announcements.

Do you offer discounts (e.g., student, referral)?

We provide seasonal promotions, birthday bonuses, and referral credits. Follow our newsletter or social media for announcements.

How can I reach customer service?

Chat support: Mon–Fri, 9 am–5 pm PST

• Email: info@jojofeifei.com (response within 24 hours)
• For urgent issues with orders or returns, you can chat live via our site or DM us.