Refund policy

Return window: 7 days from the date you receive your order.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return or exchange. This applies to all items, including sale items.

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return or exchange, you can contact us at info@jojofeifei.com. Please note that returns and exchanges will need to be sent to the following address: 16 Technology Dr suite 152, Irvine CA 92618, United States

If your return or exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return or exchange will not be accepted.

Return shipping

Customers are responsible for the cost of return shipping, for both returns and exchanges.

You can always contact us for any return question at info@jojofeifei.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Gift cards cannot be returned. Certain other types of items, like perishable goods, custom or personalized products, and personal care goods, also cannot be returned, but these do not apply to our activewear. Please get in touch if you have questions or concerns about your specific item.

Exchanges

We accept exchanges. To be eligible for an exchange, the item must be shipped back to us within 7 days of the date you receive your order, and must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Customers are responsible for the cost of shipping the item back to us. To start an exchange, please contact us at info@jojofeifei.com before sending the item back.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If your refund has not arrived after that time, please contact us at info@jojofeifei.com.